Learn how to use Church Center
We have a library of how-to tutorials and videos for using Church Center, available on our website.
Frequently Asked Questions
ACCOUNTS AND PASSWORDS
How do I know if I have an account?
Just click login, enter your mobile number or email address and Church Center will then send you a text message with a code or an email with a login link. Enter the code or click the link in the email and if you already have an account you'll be logged in or if you didn't already have account, you will be able to create one.
Just click login, enter your mobile number or email address and Church Center will then send you a text message with a code or an email with a login link. Enter the code or click the link in the email and if you already have an account you'll be logged in or if you didn't already have account, you will be able to create one.
I can't remember my password, what do I do?
In Church Center, there are no passwords to remember. Instead, when you want to login, you’ll just enter your email address or mobile number and Church Center will send you a login link or code that can only be used once and expires in 30 minutes. This is even more secure than a password because only you have access to your email.
In Church Center, there are no passwords to remember. Instead, when you want to login, you’ll just enter your email address or mobile number and Church Center will send you a login link or code that can only be used once and expires in 30 minutes. This is even more secure than a password because only you have access to your email.
Logging in without a password!? How could that be secure?
Planning Center (the software that powers Church Center) uses secure one-time login links and codes sent to your email address or mobile number instead of passwords. This is secure because only you have access to your email and text messages, and each email link/code is only active for 30 minutes.
Planning Center (the software that powers Church Center) uses secure one-time login links and codes sent to your email address or mobile number instead of passwords. This is secure because only you have access to your email and text messages, and each email link/code is only active for 30 minutes.
How do I add a profile picture to my Church Center account?
Click on your profile image in the top right corner of the website or mobile app to view/edit your account page. Then click on your profile photo at the top of the page to edit your profile image.
Click on your profile image in the top right corner of the website or mobile app to view/edit your account page. Then click on your profile photo at the top of the page to edit your profile image.
REGISTRATIONS
I registered for an event but now I can't go. Can I get a refund?
Yes! You may be able to cancel your registration in Church Center. Click on your profile image in the top right corner and then click on "My Registrations." If you are unable to cancel your registration on your own, call the church office at 509.326.9455 and ask for Lana to cancel a registration and receive a refund.
Yes! You may be able to cancel your registration in Church Center. Click on your profile image in the top right corner and then click on "My Registrations." If you are unable to cancel your registration on your own, call the church office at 509.326.9455 and ask for Lana to cancel a registration and receive a refund.
Why can't I complete my registration?
Church Center no longer supports Internet Explorer so if you are using Internet Explorer some functionality in Church Center may not work—the registration process is a common place where this causes problems. Try using a browser like Chrome or Safari, ideally updated to the latest versions.
Church Center no longer supports Internet Explorer so if you are using Internet Explorer some functionality in Church Center may not work—the registration process is a common place where this causes problems. Try using a browser like Chrome or Safari, ideally updated to the latest versions.
How do I register someone else in my family or a guest once I have already completed a registration?
1. Go to the registration page.
2. Click on “Register again” in the green text to the left of the large "View Registration" button.
3. If you are not already logged in, you will be prompted to log in.
4. The household will show up where you would choose people who will attend. The ones that are already registered will be highlighted. You can choose more people here, or click “+Add someone else” option on the bottom right corner.
5. Answer all the questions. And click “Complete registration”.
1. Go to the registration page.
2. Click on “Register again” in the green text to the left of the large "View Registration" button.
3. If you are not already logged in, you will be prompted to log in.
4. The household will show up where you would choose people who will attend. The ones that are already registered will be highlighted. You can choose more people here, or click “+Add someone else” option on the bottom right corner.
5. Answer all the questions. And click “Complete registration”.
FUNCTIONALITY
Are the app and the website the same thing?
The app and the website have some visual differences, but they are the same system and have almost all of the same functionality. It is a cloud-based database, so if you do anything in the app, it automatically syncs with the web and vice versa.
The app and the website have some visual differences, but they are the same system and have almost all of the same functionality. It is a cloud-based database, so if you do anything in the app, it automatically syncs with the web and vice versa.
Why would I download the app?
The app makes it easier to checkin your children to Sunday School, give, view groups and manage registrations on a mobile device. It also allows you to easily make changes to yours and your household members' contact information and profile details as well as add a profile photo to your Church Center account, which helps church staff, elders, and leaders to connect names with faces as they manage the details of ministry in Church Center.
The app makes it easier to checkin your children to Sunday School, give, view groups and manage registrations on a mobile device. It also allows you to easily make changes to yours and your household members' contact information and profile details as well as add a profile photo to your Church Center account, which helps church staff, elders, and leaders to connect names with faces as they manage the details of ministry in Church Center.
Is there a directory?
Yes, for members only, in the main navigation under the "More" option there is a link to the directory. If you do not have access to the directory but believe you are a member at Faith, contact info@fbchurch.org
Yes, for members only, in the main navigation under the "More" option there is a link to the directory. If you do not have access to the directory but believe you are a member at Faith, contact info@fbchurch.org
INFORMATION
I found some incorrect information in Church Center, what should I do?
- If the incorrect information is yours, (your phone number, email, etc.) you can update it yourself in the app by clicking on the profile icon in the top right corner to edit your profile.
- If the incorrect information is about your Growth Group, you can notify your Growth Group leader and they can update it.
- If the incorrect information is anything else, please contact the office at 509.326.9455 or info@fbchurch.org and notify us about the incorrect information so we can fix it.
Still have quesitons or need assistance?
📞 Call the office at 509.326.9455
✉️ Email us at info@fbchurch.org